ELIANT RANKS DEWEY HOMES AMONG THE TOP 3 HOMEBUILDERS IN THE ATLANTIC REGION AND THE TOP 20 IN THE NATION
Irvine, California —(May 20, 2008) —An Eliant customer satisfaction survey of more than 75,000 new home buyers across the country, ranked Dewey Companies the #2 homebuilder in six states of the Atlantic Region surveyed, including Pennsylvania, Delaware, Maryland, Virginia, North Carolina, and South Carolina. The Wayne-based builder was also named the #12 homebuilder in the country for 2007.
“The dedication and caring that you show your new home buyers is evident in their evaluation of the quality of their homes and – most importantly – their purchase and ownership experience,” wrote Eliant Founder and CEO Bob Mirman in a letter to John Dewey, Dewey President/CEO.
Those rankings mean Dewey homeowners in the Greater Philadelphia area have already won time and time again. “We don’t have sales people but new home counselors, really figuring out who you are, what you want, and figuring out the best way to provide it. If we can’t deliver, we’ll point you toward someone who might,” said John Dewey. He credits the integrity of that kind of relationship to much of the homebuilder’s customer satisfaction. “That’s the Dewey Experience,” he said.
Dewey Homes' core purpose is to create communities that leave a positive legacy and enhance the human experience. That philosophy is what has earned Dewey consistent top ratings in Eliant’s survey for overall homeowner satisfaction, design options, home readiness, construction experience, initial customer service, preferred lender, escrow and title, and workmanship and installation.
According to its Web site, Eliant has been surveying new home buyers and home owners on behalf of many of the nation's most innovative and customer-focused builders since 1984. Eliant's home buyer survey program has been labeled as the "platinum standard" for measuring the customer experience in the new home industry.
To determine the top builders in the nation and in each of the markets listed, Eliant calculates a "Key Measures" Score which looks at overall satisfaction with the quality of their home, their builder meeting commitments, and whether homeowners would recommend their builder to a friend or family member. A minimum of 30 Move-In Surveys for closings occurring between January 1, 2007 and December 31, 2007 was required for consideration. The Move-In Survey examines the home buyer’s satisfaction with their purchase experience, including construction, design services, financial services, product quality and initial perceptions of customer service. The surveys not only recognize what homebuilders are doing right, but also gives them feedback for continual customer satisfaction coaching and team-building.